{"id":61,"date":"2019-11-27T12:10:37","date_gmt":"2019-11-27T15:10:37","guid":{"rendered":"https:\/\/www.ufrgs.br\/biociencias\/?page_id=61"},"modified":"2026-09-26T06:45:47","modified_gmt":"2026-09-26T09:45:47","slug":"suporte-de-ti-abertura-de-chamado","status":"publish","type":"page","link":"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/","title":{"rendered":"Suporte de TI &#8211; Abertura de Chamado"},"content":{"rendered":"<ul>\n<li><span style=\"color: #0000ff; font-size: 14pt; font-family: Arial, Helvetica, sans-serif;\"><strong><a style=\"color: #0000ff;\" href=\"https:\/\/www.ufrgs.br\/biociencias\/descarte-de-residuos-eletronicos-no-ib\/\">IB Sustent\u00e1vel \/ Lixo Eletr\u00f4nico<\/a><\/strong><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #0000ff; font-size: 14pt; font-family: Arial, Helvetica, sans-serif;\"><strong><a style=\"color: #0000ff;\" href=\"https:\/\/www.ufrgs.br\/biociencias\/wp-content\/uploads\/2021\/08\/Tutorial-Abertura-de-chamados-para-a-TI.pptx\">Tutorial &#8211; Abertura de chamados para a TI<\/a><\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; font-family: Arial, Helvetica, sans-serif;\">Para acessar o novo sistema de chamados, crie sua conta para ter acesso a todas as fun\u00e7\u00f5es do sistema (caso tenha alguma dificuldade, leia o Tutorial <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.ufrgs.br\/biociencias\/wp-content\/uploads\/2021\/08\/Tutorial-Abertura-de-chamados-para-a-TI.pptx\">clicando aqui<\/a><\/span>).<\/span><\/p>\n<p><span style=\"font-family: arial;\"><div class=\"jsst-main-up-wrapper js-ticket-dashboard-container\">\n        <div class=\"js-ticket-dashboard-main-content\">\n\n\t\t<div id=\"jsst-header-main-wrapper\"><div id=\"jsst-header\" class=\"\"><div id=\"jsst-tabs-wrp\" class=\"\"><span class=\"jsst-header-tab js-ticket-homeclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/control-panel\">Painel<\/a><\/span><span class=\"jsst-header-tab js-ticket-openticketclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/add-ticket\">Enviar ticket<\/a><\/span><span class=\"jsst-header-tab js-ticket-myticket\"><a class=\"js-cp-menu-link\" href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/my-tickets\">Meus tickets<\/a><\/span><span class=\"jsst-header-tab js-ticket-loginlogoutclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/login\">Login<\/a><\/span><\/div><\/div><\/div>\n\n    <main class=\"js-ticket-dashboard-main\">\n        <!-- cp links for user -->\n                        <aside class=\"js-ticket-dashboard-left-menu\"><!-- Dashboard Links -->\n                    <div class=\"js-ticket-menu-header\">Links do painel<\/div>\n                    <ul class=\"js-ticket-menu-links\">\n                                                    <li>\n                                <a  href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/add-ticket\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path>\n                                        <path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path>\n                                    <\/svg>\n                                    <span>Enviar ticket<\/span>\n                                <\/a>\n                            <\/li>\n                                                        <li>\n                                <a href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/my-tickets\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#f59e0b\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <path d=\"M22 12h-6l-2 3h-4l-2-3H2\"><\/path>\n                                        <path d=\"M5.45 5.11 2 12v6a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2v-6l-3.45-6.89A2 2 0 0 0 16.76 4H7.24a2 2 0 0 0-1.79 1.11z\"><\/path>\n                                    <\/svg>\n                                    <span>Meus tickets<\/span>\n                                <\/a>\n                            <\/li>\n                                                        <li>\n                                <a href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/ticket-status\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#3b82f6\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <polyline points=\"22 12 18 12 15 21 9 3 6 12 2 12\"><\/polyline>\n                                    <\/svg>\n                                    <span>Status do ticket<\/span>\n                                <\/a>\n                            <\/li>\n                                                                <li>\n                                        <a href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/login\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#6b7280\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\n                                                <path d=\"M15 3h4a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2h-4\"><\/path>\n                                                <polyline points=\"10 17 15 12 10 7\"><\/polyline>\n                                                <line x1=\"15\" y1=\"12\" x2=\"3\" y2=\"12\"><\/line>\n                                            <\/svg>\n                                            <span>Entrar<\/span>\n                                        <\/a>\n                                    <\/li>\n                                                                        <li>\n                                        <a href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/userregister\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" \n                                                viewBox=\"0 0 24 24\" \n                                                fill=\"none\" \n                                                stroke=\"#10b981\" \n                                                stroke-linecap=\"round\" \n                                                stroke-linejoin=\"round\" \n                                                stroke-width=\"2\">\n                                                <path d=\"M16 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"><\/path>\n                                                <circle cx=\"8.5\" cy=\"7\" r=\"4\"><\/circle>\n                                                <line x1=\"20\" y1=\"8\" x2=\"20\" y2=\"14\"><\/line>\n                                                <line x1=\"23\" y1=\"11\" x2=\"17\" y2=\"11\"><\/line>\n                                            <\/svg>\n                                            <span>Cadastrar<\/span>\n                                        <\/a>\n                                    <\/li>\n                                                        <\/ul>\n                <\/aside>\n                \n        <!-- cp links for agent -->\n                <div class=\"js-ticket-dashboard-content-area\">\n                            <div class=\"js-ticket-welcome-header\">\n                    <div class=\"js-ticket-welcome-left\">\n                        <img decoding=\"async\" alt=\"imagem\" src=\"https:\/\/www.ufrgs.br\/biociencias\/wp-content\/plugins\/js-support-ticket\/\/includes\/images\/user.png\" class=\"js-ticket-welcome-avatar\" \/>                        <div>\n                                                        <span>\n                                Boas-vindas a Suporte de TI - IBIO!                            <\/span>\n                                                        <p>Como visitante, voc\u00ea pode criar facilmente um ticket de suporte informando os detalhes do seu problema.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"js-ticket-welcome-actions\">\n                    <\/div>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                                        <span>Est\u00e1 com um problema?<\/span>\n                    <p>A nossa equipe de suporte est\u00e1 aqui para ajudar. Crie um novo ticket para come\u00e7ar.<\/p>\n                    <a  href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/add-ticket\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Criar novo ticket                    <\/a>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                    <span>Verificar status do ticket<\/span>\n                    <p>Informe os seus dados para verificar o status do seu ticket.<\/p>\n                    <a href=\"https:\/\/www.ufrgs.br\/biociencias\/suporte-de-ti-abertura-de-chamado\/ticket-status\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Verificar status do ticket                    <\/a>\n                <\/div>\n                        <!-- latest user tickets -->\n                        <!-- latest agent tickets -->\n                        <!-- count boxes -->\n                        \n            <!-- agent data chart -->\n                                <\/div>\n    <\/main>\n\n\n    <div id=\"js-ticket-main-black-background\" style=\"display:none;\"><\/div>\n    <div id=\"js-ticket-main-popup\" style=\"display:none;\">\n        <span id=\"js-ticket-popup-title\"><\/span>\n        <span id=\"js-ticket-popup-close-button\"><\/span>\n        <div id=\"js-ticket-main-content\"><\/div>\n        <div id=\"js-ticket-main-downloadallbtn\"><\/div>\n    <\/div>\n\n    \n    <\/div>\n    <\/div>\n\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IB Sustent\u00e1vel \/ Lixo Eletr\u00f4nico &nbsp; Tutorial &#8211; Abertura de chamados para a TI Para acessar o novo sistema de chamados, crie sua conta para ter acesso a todas as fun\u00e7\u00f5es do sistema (caso tenha alguma dificuldade, leia o Tutorial clicando aqui).<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":182,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-61","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.ufrgs.br\/biociencias\/wp-json\/wp\/v2\/pages\/61","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ufrgs.br\/biociencias\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ufrgs.br\/biociencias\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ufrgs.br\/biociencias\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ufrgs.br\/biociencias\/wp-json\/wp\/v2\/comments?post=61"}],"version-history":[{"count":51,"href":"https:\/\/www.ufrgs.br\/biociencias\/wp-json\/wp\/v2\/pages\/61\/revisions"}],"predecessor-version":[{"id":15227,"href":"https:\/\/www.ufrgs.br\/biociencias\/wp-json\/wp\/v2\/pages\/61\/revisions\/15227"}],"wp:attachment":[{"href":"https:\/\/www.ufrgs.br\/biociencias\/wp-json\/wp\/v2\/media?parent=61"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}