{"id":4163,"date":"2020-04-27T14:59:14","date_gmt":"2020-04-27T17:59:14","guid":{"rendered":"https:\/\/www.ufrgs.br\/cpd\/?page_id=4163"},"modified":"2020-12-08T17:27:47","modified_gmt":"2020-12-08T20:27:47","slug":"estatisticas-de-atendimento-de-2019","status":"publish","type":"page","link":"https:\/\/www.ufrgs.br\/cpd\/estatisticas-de-atendimento-de-2019\/","title":{"rendered":"Estat\u00edsticas de Atendimento de 2019 &#8211; Anual"},"content":{"rendered":"<h3>Estat\u00edsticas de Atendimento de 2019<\/h3>\n<h4>&nbsp;\u2022 Evolu\u00e7\u00e3o dos chamados &#8211; 2019<\/h4>\n<p>Em 2019 foram realizados <strong>19.590<\/strong> chamados.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4212\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-atendimentos-2804-320x149.png\" alt=\"\" width=\"629\" height=\"293\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-atendimentos-2804-320x149.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-atendimentos-2804-150x70.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-atendimentos-2804-768x357.png 768w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-atendimentos-2804.png 824w\" sizes=\"auto, (max-width: 629px) 100vw, 629px\" \/><\/p>\n<p>A maioria dos chamados foram feitas pelo <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4070\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-2-320x155.png\" alt=\"\" width=\"632\" height=\"306\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-2-320x155.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-2-150x73.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-2.png 706w\" sizes=\"auto, (max-width: 632px) 100vw, 632px\" \/><\/p>\n<p>Foram realizados <strong>148.288<\/strong> acessos as p\u00e1ginas do <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4071\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-3-320x126.png\" alt=\"\" width=\"640\" height=\"252\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-3-320x126.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-3-150x59.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-3.png 706w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4072\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-4-320x160.png\" alt=\"\" width=\"554\" height=\"277\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-4-320x160.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-4-150x75.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-4.png 706w\" sizes=\"auto, (max-width: 554px) 100vw, 554px\" \/><\/p>\n<h4>\u2022 Pesquisa de satisfa\u00e7\u00e3o &#8211; 2019<\/h4>\n<p>Em 2019, os atendimentos que tiveram a pesquisa de satisfa\u00e7\u00e3o respondida atingiram um n\u00edvel de satisfa\u00e7\u00e3o global de <strong>93,8%.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4073\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-5-320x97.png\" alt=\"\" width=\"703\" height=\"213\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-5-320x97.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-5-150x45.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2019-5.png 706w\" sizes=\"auto, (max-width: 703px) 100vw, 703px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4125\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/atrasados-1-320x168.png\" alt=\"\" width=\"579\" height=\"304\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/atrasados-1-320x168.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/atrasados-1-150x79.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/atrasados-1.png 571w\" sizes=\"auto, (max-width: 579px) 100vw, 579px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Estat\u00edsticas de Atendimento de 2019 &nbsp;\u2022 Evolu\u00e7\u00e3o dos chamados &#8211; 2019 Em 2019 foram realizados 19.590 chamados. A maioria dos [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4163","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Estat\u00edsticas de Atendimento de 2019 - Anual - CPD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ufrgs.br\/cpd\/estatisticas-de-atendimento-de-2019\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Estat\u00edsticas de Atendimento de 2019 - Anual - CPD\" \/>\n<meta property=\"og:description\" content=\"Estat\u00edsticas de Atendimento de 2019 &nbsp;\u2022 Evolu\u00e7\u00e3o dos chamados &#8211; 2019 Em 2019 foram realizados 19.590 chamados. 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