{"id":4191,"date":"2020-04-27T15:04:36","date_gmt":"2020-04-27T18:04:36","guid":{"rendered":"https:\/\/www.ufrgs.br\/cpd\/?page_id=4191"},"modified":"2022-02-14T18:05:59","modified_gmt":"2022-02-14T21:05:59","slug":"estatisticas-de-atendimento-de-2020-servico-remoto","status":"publish","type":"page","link":"https:\/\/www.ufrgs.br\/cpd\/estatisticas-de-atendimento-de-2020-servico-remoto\/","title":{"rendered":"Estat\u00edsticas de Atendimento de 2020 &#8211; Anual"},"content":{"rendered":"<h3>Estat\u00edsticas de Atendimento de 2020 &#8211; Servi\u00e7o Remoto<\/h3>\n<p>Considerando a evolu\u00e7\u00e3o do cen\u00e1rio de transmiss\u00e3o do novo coronav\u00edrus (COVID-19), e as diretrizes de conting\u00eancia da COVID-19 no \u00e2mbito da UFRGS, em particular a <a href=\"http:\/\/www.ufrgs.br\/ufrgs\/noticias\/reitoria-institui-portarias-que-regulam-atividades-durante-periodo-de-suspensao-de-aulas\" target=\"_blank\" rel=\"noopener noreferrer\">Portaria 2291, de 17 de mar\u00e7o de 2020<\/a>, os <strong>atendimentos segue sendo realizado normalmente pelos chamados abertos no <a href=\"https:\/\/www1.ufrgs.br\/catalogoti\/\" target=\"_blank\" rel=\"noopener noreferrer\">Cat\u00e1logo de Servi\u00e7os de TI<\/a><\/strong><\/p>\n<h4>&nbsp;\u2022 Evolu\u00e7\u00e3o dos chamados&nbsp; &#8211; 2020<\/h4>\n<h4>Total de 25.056 atendimentos e 106.587 acessos em <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">www.ufrgs.br\/catalogoti <\/a><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4809\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ATENDIMENTOS-TOTAL-2020-320x159.png\" alt=\"\" width=\"606\" height=\"301\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ATENDIMENTOS-TOTAL-2020-320x159.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ATENDIMENTOS-TOTAL-2020-150x74.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ATENDIMENTOS-TOTAL-2020-768x381.png 768w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ATENDIMENTOS-TOTAL-2020.png 837w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4810\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SERVICO-TOP-10-060421-1-320x223.png\" alt=\"\" width=\"612\" height=\"426\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SERVICO-TOP-10-060421-1-320x223.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SERVICO-TOP-10-060421-1-918x640.png 918w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SERVICO-TOP-10-060421-1-150x105.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SERVICO-TOP-10-060421-1-768x536.png 768w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SERVICO-TOP-10-060421-1.png 925w\" sizes=\"auto, (max-width: 612px) 100vw, 612px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4811\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-060421-1-249x236.png\" alt=\"\" width=\"392\" height=\"372\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-060421-1-249x236.png 249w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-060421-1-150x142.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-060421-1.png 576w\" sizes=\"auto, (max-width: 392px) 100vw, 392px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4812\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-TOP-10-060421-1-320x211.png\" alt=\"\" width=\"600\" height=\"395\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-TOP-10-060421-1-320x211.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-TOP-10-060421-1-150x99.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-TOP-10-060421-1-768x507.png 768w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-TOP-10-060421-1.png 882w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4813\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ORIGEM-060421-1-320x191.png\" alt=\"\" width=\"594\" height=\"355\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ORIGEM-060421-1-320x191.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ORIGEM-060421-1-150x89.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ORIGEM-060421-1.png 574w\" sizes=\"auto, (max-width: 594px) 100vw, 594px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4814\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-REMOTO-060421-1-320x218.png\" alt=\"\" width=\"407\" height=\"277\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-REMOTO-060421-1-320x218.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-REMOTO-060421-1-150x102.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/ACESSO-REMOTO-060421-1.png 585w\" sizes=\"auto, (max-width: 407px) 100vw, 407px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4821\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/UNIDADES-0604021-2-320x173.png\" alt=\"\" width=\"606\" height=\"328\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/UNIDADES-0604021-2-320x173.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/UNIDADES-0604021-2-150x81.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/UNIDADES-0604021-2-768x416.png 768w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/UNIDADES-0604021-2.png 1001w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4816\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SATISFACAO-06042021-320x94.png\" alt=\"\" width=\"607\" height=\"178\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SATISFACAO-06042021-320x94.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SATISFACAO-06042021-150x44.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SATISFACAO-06042021-768x227.png 768w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2021\/04\/SATISFACAO-06042021.png 993w\" sizes=\"auto, (max-width: 607px) 100vw, 607px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Estat\u00edsticas de Atendimento de 2020 &#8211; Servi\u00e7o Remoto Considerando a evolu\u00e7\u00e3o do cen\u00e1rio de transmiss\u00e3o do novo coronav\u00edrus (COVID-19), e [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4191","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Estat\u00edsticas de Atendimento de 2020 - Anual - CPD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ufrgs.br\/cpd\/estatisticas-de-atendimento-de-2020-servico-remoto\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Estat\u00edsticas de Atendimento de 2020 - Anual - CPD\" \/>\n<meta property=\"og:description\" content=\"Estat\u00edsticas de Atendimento de 2020 &#8211; 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