{"id":4748,"date":"2021-03-03T17:57:45","date_gmt":"2021-03-03T20:57:45","guid":{"rendered":"https:\/\/www.ufrgs.br\/cpd\/?page_id=4748"},"modified":"2022-02-14T18:06:40","modified_gmt":"2022-02-14T21:06:40","slug":"estatisticas-de-atendimento-de-2021-servico-remoto","status":"publish","type":"page","link":"https:\/\/www.ufrgs.br\/cpd\/estatisticas-de-atendimento-de-2021-servico-remoto\/","title":{"rendered":"Estat\u00edsticas de Atendimento de 2021 &#8211; Anual"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Estat\u00edsticas de Atendimento de 2021 &#8211; Servi\u00e7o Remoto<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Considerando a evolu\u00e7\u00e3o do cen\u00e1rio de transmiss\u00e3o do novo coronav\u00edrus (COVID-19), e as diretrizes de conting\u00eancia da COVID-19 no \u00e2mbito da UFRGS, em particular a <a href=\"http:\/\/www.ufrgs.br\/ufrgs\/noticias\/reitoria-institui-portarias-que-regulam-atividades-durante-periodo-de-suspensao-de-aulas\" target=\"_blank\" rel=\"noreferrer noopener\">Portaria 2291, de 17 de mar\u00e7o de 2020<\/a>, os <strong>atendimentos segue sendo realizado normalmente pelos chamados abertos no <a href=\"https:\/\/www1.ufrgs.br\/catalogoti\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cat\u00e1logo de Servi\u00e7os de TI<\/a><\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">&nbsp;\u2022 Atendimentos&nbsp; &#8211; De 01 de janeiro at\u00e9 31 de dezembro de 2021<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">Total de 23.864  atendimentos e 202.001 acessos em <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">www.ufrgs.br\/catalogoti<\/a><\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1070\" height=\"382\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/Atendimentos-0401.png\" alt=\"\" class=\"wp-image-5281\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/Atendimentos-0401.png 1070w, 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decoding=\"async\" width=\"948\" height=\"616\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/top-atendimentos-0401.png\" alt=\"\" class=\"wp-image-5283\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/top-atendimentos-0401.png 948w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/top-atendimentos-0401-320x208.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/top-atendimentos-0401-150x97.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/top-atendimentos-0401-768x499.png 768w\" sizes=\"auto, (max-width: 948px) 100vw, 948px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"653\" height=\"411\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/acesso-remoto-CPD-0401-1.png\" alt=\"\" class=\"wp-image-5299\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/acesso-remoto-CPD-0401-1.png 653w, 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decoding=\"async\" width=\"615\" height=\"468\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/Catalogo-de-servicos-CPD-0401.png\" alt=\"\" class=\"wp-image-5287\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/Catalogo-de-servicos-CPD-0401.png 615w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/Catalogo-de-servicos-CPD-0401-310x236.png 310w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/Catalogo-de-servicos-CPD-0401-150x114.png 150w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"452\" height=\"282\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/Satisfacao-Atendimento-0401-1.png\" alt=\"\" class=\"wp-image-5293\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/Satisfacao-Atendimento-0401-1.png 452w, 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width=\"970\" height=\"401\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/acessos-0401.png\" alt=\"\" class=\"wp-image-5290\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/acessos-0401.png 970w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/acessos-0401-320x132.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/acessos-0401-150x62.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/acessos-0401-768x317.png 768w\" sizes=\"auto, (max-width: 970px) 100vw, 970px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"630\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/top-acessos-0401.png\" alt=\"\" class=\"wp-image-5291\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2022\/01\/top-acessos-0401.png 888w, 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