{"id":7032,"date":"2024-09-06T10:38:34","date_gmt":"2024-09-06T13:38:34","guid":{"rendered":"https:\/\/www.ufrgs.br\/cpd\/?page_id=7032"},"modified":"2024-09-06T10:38:34","modified_gmt":"2024-09-06T13:38:34","slug":"https-www-ufrgs-br-cpd-estatisticas-de-atendimento-de-2023","status":"publish","type":"page","link":"https:\/\/www.ufrgs.br\/cpd\/https-www-ufrgs-br-cpd-estatisticas-de-atendimento-de-2023\/","title":{"rendered":"Estat\u00edsticas de Atendimento de 2023 &#8211; Anual"},"content":{"rendered":"<h3>Estat\u00edsticas de Atendimento de 2023<\/h3>\n<h4>\u00a0\u2022 Evolu\u00e7\u00e3o dos chamados &#8211; Primeiro trimestre &#8211; 2023<\/h4>\n<p>Em 2020 \u2013 Primeiro trimestre foram realizados <strong>5.569<\/strong> chamados.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4214\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2020-primeiro-trimestre-atendimentos-2804-320x162.png\" alt=\"\" width=\"616\" height=\"312\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2020-primeiro-trimestre-atendimentos-2804-320x162.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2020-primeiro-trimestre-atendimentos-2804-150x76.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2020-primeiro-trimestre-atendimentos-2804-768x389.png 768w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2020-primeiro-trimestre-atendimentos-2804.png 820w\" sizes=\"auto, (max-width: 616px) 100vw, 616px\" \/><\/p>\n<p>A maioria dos chamados foram feitas pelo <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4323\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-primeiro-trimestre-origem-23072020-320x163.png\" alt=\"\" width=\"618\" height=\"315\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-primeiro-trimestre-origem-23072020-320x163.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-primeiro-trimestre-origem-23072020-150x76.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-primeiro-trimestre-origem-23072020.png 671w\" sizes=\"auto, (max-width: 618px) 100vw, 618px\" \/><\/p>\n<p>Foram realizados <strong>23.026<\/strong> acessos as p\u00e1ginas do <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4324\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-primeiro-trimestre-acessos-23072020-320x149.png\" alt=\"\" width=\"616\" height=\"287\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-primeiro-trimestre-acessos-23072020-320x149.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-primeiro-trimestre-acessos-23072020-150x70.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-primeiro-trimestre-acessos-23072020.png 678w\" sizes=\"auto, (max-width: 616px) 100vw, 616px\" \/><\/p>\n<h4>\u2022 Pesquisa de satisfa\u00e7\u00e3o\u00a0&#8211; Primeiro trimestre &#8211; 2020<\/h4>\n<p>Em 2020 &#8211; Primeiro trimestre, os atendimentos que tiveram a pesquisa de satisfa\u00e7\u00e3o respondida atingiram um n\u00edvel de satisfa\u00e7\u00e3o global de <strong>95,9%<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4068\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2020-primeiro-trimestre-5-320x97.png\" alt=\"\" width=\"709\" height=\"215\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2020-primeiro-trimestre-5-320x97.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2020-primeiro-trimestre-5-150x45.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/2020-primeiro-trimestre-5.png 706w\" sizes=\"auto, (max-width: 709px) 100vw, 709px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4121\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/atrasos2020-320x193.png\" alt=\"\" width=\"523\" height=\"315\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/atrasos2020-320x193.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/atrasos2020-150x90.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/04\/atrasos2020.png 480w\" sizes=\"auto, (max-width: 523px) 100vw, 523px\" \/><\/p>\n<h4>\u00a0\u2022 Evolu\u00e7\u00e3o dos chamados &#8211; Segundo trimestre &#8211; 2023<\/h4>\n<p>Em 2020 \u2013 Segundo trimestre foram realizados <strong>4.061<\/strong> chamados.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4308\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-atendimentos-23072020-320x175.png\" alt=\"\" width=\"613\" height=\"335\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-atendimentos-23072020-320x175.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-atendimentos-23072020-150x82.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-atendimentos-23072020-768x421.png 768w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-atendimentos-23072020.png 801w\" sizes=\"auto, (max-width: 613px) 100vw, 613px\" \/><\/p>\n<p>A maioria dos chamados foram feitas pelo <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4310\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-origem-23072020-320x186.png\" alt=\"\" width=\"614\" height=\"357\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-origem-23072020-320x186.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-origem-23072020-150x87.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-origem-23072020.png 590w\" sizes=\"auto, (max-width: 614px) 100vw, 614px\" \/><\/p>\n<p>Foram realizados <strong>15.981<\/strong> acessos as p\u00e1ginas do <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4317\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-acessos-23072020-1-320x159.png\" alt=\"\" width=\"612\" height=\"304\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-acessos-23072020-1-320x159.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-acessos-23072020-1-150x75.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-acessos-23072020-1.png 635w\" sizes=\"auto, (max-width: 612px) 100vw, 612px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4318\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-acessos-de-servi\u00e7o-23072020-1-320x190.png\" alt=\"\" width=\"605\" height=\"359\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-acessos-de-servi\u00e7o-23072020-1-320x190.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-acessos-de-servi\u00e7o-23072020-1-150x89.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-acessos-de-servi\u00e7o-23072020-1.png 590w\" sizes=\"auto, (max-width: 605px) 100vw, 605px\" \/><\/p>\n<h4>\u2022 Pesquisa de satisfa\u00e7\u00e3o &#8211; Segundo trimestre &#8211; 2023<\/h4>\n<p>Em 2020 &#8211; Segundo trimestre, os atendimentos que tiveram a pesquisa de satisfa\u00e7\u00e3o respondida atingiram um n\u00edvel de satisfa\u00e7\u00e3o global de <strong>93,4%<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4320\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-pesquisa-1-23072020-320x192.png\" alt=\"\" width=\"302\" height=\"181\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-pesquisa-1-23072020-320x192.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-pesquisa-1-23072020-150x90.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-pesquisa-1-23072020.png 482w\" sizes=\"auto, (max-width: 302px) 100vw, 302px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4321\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-pesquisa-2-23072020-320x192.png\" alt=\"\" width=\"320\" height=\"192\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-pesquisa-2-23072020-320x192.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-pesquisa-2-23072020-150x90.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-pesquisa-2-23072020.png 482w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4328\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-atrasados-23072020-320x192.png\" alt=\"\" width=\"642\" height=\"385\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-atrasados-23072020-320x192.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-atrasados-23072020-150x90.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/07\/2020-segundo-trimestre-atrasados-23072020.png 482w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/p>\n\n\n<h4 class=\"wp-block-heading\">\u00a0\u2022 Evolu\u00e7\u00e3o dos chamados &#8211; Terceiro trimestre &#8211; 2023<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Em 2020 \u2013 Terceiro trimestre foram realizados <strong>6.328<\/strong> chamados.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"696\" height=\"449\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-atendimentos-04122020-1.png\" alt=\"\" class=\"wp-image-4564\" style=\"width:580px;height:374px\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-atendimentos-04122020-1.png 696w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-atendimentos-04122020-1-320x206.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-atendimentos-04122020-1-150x97.png 150w\" sizes=\"auto, (max-width: 696px) 100vw, 696px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A maioria dos chamados foram feitas pelo <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"373\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-origem-04122020.png\" alt=\"\" class=\"wp-image-4565\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-origem-04122020.png 649w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-origem-04122020-320x184.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-origem-04122020-150x86.png 150w\" sizes=\"auto, (max-width: 649px) 100vw, 649px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Foram realizados <strong>43.289<\/strong> acessos as p\u00e1ginas do <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"635\" height=\"316\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-acessos-04122020.png\" alt=\"\" class=\"wp-image-4566\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-acessos-04122020.png 635w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-acessos-04122020-320x159.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-acessos-04122020-150x75.png 150w\" sizes=\"auto, (max-width: 635px) 100vw, 635px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">\u2022 Pesquisa de satisfa\u00e7\u00e3o\u00a0&#8211; Terceiro trimestre &#8211; 2023<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Em 2020 &#8211; Terceiro trimestre, os atendimentos que tiveram a pesquisa de satisfa\u00e7\u00e3o respondida atingiram um n\u00edvel de satisfa\u00e7\u00e3o global de <strong>94,1%<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"482\" height=\"289\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-pesquisa-1-04122020.png\" alt=\"\" class=\"wp-image-4567\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-pesquisa-1-04122020.png 482w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-pesquisa-1-04122020-320x192.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-pesquisa-1-04122020-150x90.png 150w\" sizes=\"auto, (max-width: 482px) 100vw, 482px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"482\" height=\"289\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-pesquisa-2-04122020.png\" alt=\"\" class=\"wp-image-4568\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-pesquisa-2-04122020.png 482w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-pesquisa-2-04122020-320x192.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-pesquisa-2-04122020-150x90.png 150w\" sizes=\"auto, (max-width: 482px) 100vw, 482px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">&nbsp;<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"581\" height=\"388\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-TOP-5-04122020.png\" alt=\"\" class=\"wp-image-4570\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-TOP-5-04122020.png 581w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-TOP-5-04122020-320x214.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-TOP-5-04122020-150x100.png 150w\" sizes=\"auto, (max-width: 581px) 100vw, 581px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"482\" height=\"289\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-atrasados-04122020.png\" alt=\"\" class=\"wp-image-4572\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-atrasados-04122020.png 482w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-atrasados-04122020-320x192.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/2020-terceiro-trimestre-atrasados-04122020-150x90.png 150w\" sizes=\"auto, (max-width: 482px) 100vw, 482px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">\u00a0\u2022 Evolu\u00e7\u00e3o dos chamados &#8211; Quarto trimestre &#8211; 2023<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Em 2020 \u2013 Quarto trimestre foram realizados <strong>9.<\/strong>096 chamados.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"449\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/SERVICOS-30122020.png\" alt=\"\" class=\"wp-image-4630\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/SERVICOS-30122020.png 624w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/SERVICOS-30122020-320x230.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/SERVICOS-30122020-150x108.png 150w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A maioria dos chamados foram feitas pelo <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"574\" height=\"343\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/ORIGEM-30122020.png\" alt=\"\" class=\"wp-image-4631\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/ORIGEM-30122020.png 574w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/ORIGEM-30122020-320x191.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/ORIGEM-30122020-150x90.png 150w\" sizes=\"auto, (max-width: 574px) 100vw, 574px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Foram realizados <strong>24.<\/strong>291 acessos as p\u00e1ginas do <a href=\"http:\/\/www.ufrgs.br\/catalogoti\">Cat\u00e1logo de servi\u00e7os de TI<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"635\" height=\"316\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/ACESSO-30122020.png\" alt=\"\" class=\"wp-image-4632\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/ACESSO-30122020.png 635w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/ACESSO-30122020-320x159.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/ACESSO-30122020-150x75.png 150w\" sizes=\"auto, (max-width: 635px) 100vw, 635px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">\u2022 Pesquisa de satisfa\u00e7\u00e3o\u00a0&#8211; Quarto trimestre &#8211; 2023<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Em 2020 &#8211; Quarto trimestre, os atendimentos que tiveram a pesquisa de satisfa\u00e7\u00e3o respondida atingiram um n\u00edvel de satisfa\u00e7\u00e3o global de <strong>94,0%<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"993\" height=\"293\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/CPD-30122020.png\" alt=\"\" class=\"wp-image-4633\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/CPD-30122020.png 993w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/CPD-30122020-320x94.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/CPD-30122020-150x44.png 150w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/CPD-30122020-768x227.png 768w\" sizes=\"auto, (max-width: 993px) 100vw, 993px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"482\" height=\"289\" src=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/Atrasados-301220.png\" alt=\"\" class=\"wp-image-4634\" srcset=\"https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/Atrasados-301220.png 482w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/Atrasados-301220-320x192.png 320w, https:\/\/www.ufrgs.br\/cpd\/wp-content\/uploads\/2020\/12\/Atrasados-301220-150x90.png 150w\" sizes=\"auto, (max-width: 482px) 100vw, 482px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">&nbsp;<\/h4>\n","protected":false},"excerpt":{"rendered":"<p>Estat\u00edsticas de Atendimento de 2023 \u00a0\u2022 Evolu\u00e7\u00e3o dos chamados &#8211; Primeiro trimestre &#8211; 2023 Em 2020 \u2013 Primeiro trimestre foram [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7032","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Estat\u00edsticas de Atendimento de 2023 - Anual - CPD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ufrgs.br\/cpd\/https-www-ufrgs-br-cpd-estatisticas-de-atendimento-de-2023\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Estat\u00edsticas de Atendimento de 2023 - Anual - CPD\" \/>\n<meta property=\"og:description\" content=\"Estat\u00edsticas de Atendimento de 2023 \u00a0\u2022 Evolu\u00e7\u00e3o dos chamados &#8211; 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