We invite everyone to prestige the thesis defense of Natalia Pacheco, member of the GPMC, which will take place friday, 04.15, at 14:30, in room 106 of the UFRGS School of Management. The title of the thesis is “Cognitive, Emotional, and Behavioral Reactions to Service Failures.” Natalia was oriented by Prof. Dra. Cristiane Pizzutti.
